Why have an advocate?

Most product managers are tasked to ensure a new product comes to market with quality, cost and timeliness priorities. Doing so requires an incredibly broad set of skills and often the product manager needs to leverage the expertise of many collaborators to be successful.

Most software consultancies offer technical expertise but there is an innate conflict of interest when the same group that is building your product is also providing oversight. Having founded and lead such a company, I had to learn how to be the best customer advocate I could while being as objective as possible. Now, with DallasMedTech, I get to focus exclusively on the needs of my client and bring this advocacy to projects under development by multiple vendors.

As each client is unique, each vendor is unique in their strengths and in their weaknesses. My goal is to identify strengths and weaknesses on both sides such that I can focus my efforts to be cost efficient and effective for all teams involved.

Why might you need customer advocacy? Perhaps your team doesn’t have regulatory expertise with regard to software. Perhaps there’s a gap in the software engineering expertise of your vendor but you can’t tell. Perhaps the engineering team is frequently missing deadlines and budgets are growing without reasonable explanations. Perhaps the software seems unstable. All of these are reasons for concern and can be resolved.

Focus your time and effort in the areas in which you excel and leverage my 30 years of experience identifying and solving these issues.

No project is perfect but most can be successfully delivered close to plan. Let’s work together to make you a success!


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